Companies can use Speech Server for speech-enabled and Touchtone ® applications, leveraging their existing IT and contact center technology. Speech Server reduces capital, programming and maintenance costs to a fraction of current levels.
CONVERSATIONAL UNDERSTANDING
Historically, speech-enabled applications were driven by rule-based grammars that predicted what the caller might say and restricted how users could interact with the system. Today, customers demand a more natural conversation with the speech application. The technology must handle more complex, conversational user input. Speech Server's Conversational Grammar Builder enables development of grammars without complex rule writing.
SPEECH TUNING AND ANALYSIS
Analysis and tuning of speech applications during trial phases and after deployment is simplified with Speech Server's "Analytics and Tuning Studio." The Speech Log Analyzer sharply reduces the time and expertise required to analyze and tune a Speech Server application. Failing tasks and poor recognition performance are highlighted immediately. The Grammar Analyzer automatically identifies out-of-grammar user input, without the need to listen to hundreds of calls.
ADMINISTRATION AND MANAGEABILITY
Speech Server enables network administrators to configure the core functionality required to manage speech applications.
- Supports both local and remote administration.
- Allows hot-swap updates without requiring system re-start
- Ability to add servers and replicate settings across multiple servers
- Easily define and manage application start pages, memory limits, timeout and tuning parameters
- Set/alter locations of recorded prompts directory (for multi-language applications)
- Administer barge-in settings
- Detailed event logging for application troubleshooting and tuning
- Back-up of run-time settings
- Event and performance monitoring
- GUI-based tools for managing Network Load Balancing
- Ability to play Call Viewer audio through Windows Media® Player
